Support
Our goal is to deliver exceptional service to your office team. OMSVision is supported by highly qualified technicians and a dedicated group of professionals who take service seriously.
Before you call DentalVision Enterprise, we recommend you have certain information available to help the technician with your question.
Please have all this information available, even though it may not be required for each call:
Computer Specifications
Speed, amount of memory, hard drive size (you may want to tape this information on each monitor for quick reference) If it's a printing question, printer model and printer driver being used (found from the Office Manager menu bar, File|Setup Printer)
Whether the station you are on is a workstation or the server and/or print server
Have you tried the general troubleshooting steps published in this section?
Customer Support
Call 1.800.459.8067 or use our email form for non-urgent questions.
Customer Support Hours
8:15 am – 7 pm Monday – Friday
All times are Eastern Standard Time
If you have an urgent support need, please call our support line and leave a message. We do our best to respond to urgent requests.
| New Year's Day |
Thanksgiving Day |
| Memorial Day |
Day After Thanksgiving |
| Independence Day |
Christmas Day |
| Labor Day |
|
If you are not currently subscribed to a DentalVision Enterprise Service Plan, you will be charged $200.00 per incident.
Make Suggestions
We've always encouraged our loyal users to make suggesstions. Click here to make any suggestions about DentalVision Enterprise.