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Preparing to Contact DentalVision Enterprise Support

Call OMSVision

Your calls are always welcome


If you are not currently subscribed to a DentalVision Enterprise Service Plan, the price is as follows:

  • DentalVision Enterprise As Needed Support: $200.00 per incident.

Before you call DentalVision Enterprise, we recommend you have certain information available to help the technician with your question.

Please have all this information available, even though it may not be required for each call:

  1. Customer ID (CID)
  2. Computer Specifications: speed, amount of memory, hard drive size (you may want to tape this information on each monitor for quick reference)
  3. If it's a printing question, printer model and printer driver being used
  4. If you received an error message, have the exact error message and error number
  5. Whether the station you are on is a workstation or the server and/or print server

Customer Support Hours:*

8:15am - 7pm Mon-Fri
*All times are Eastern Standard Time

DentalVision Enterprise is Closed on the following days:

January 1New Year's Day
May 30Memorial Day
July 4Independence Day
September 5Labor Day
November 24Thanksgiving
November 25Day After Thanksgiving
December 25Christmas Day